We welcome feedback about the services and support provided by the Department of the Premier and Cabinet (DPC). Your feedback helps us improve what we do.

If you are unhappy with a service, action or decision made by DPC, you can make a complaint. We manage complaints and feedback in line with our Complaints and Feedback Policy (PDF, 961.4 KB).

What is feedback?

Feedback is a comment, suggestion, compliment or concern about a service or issue. You may not need or expect a response from us.

What is a complaint?

A complaint is an expression of dissatisfaction about a DPC service or action that you would like us to investigate and respond to.

Some complaints we cannot handle. Matters that are outside of our policy include those relating to administrative law, appeal decisions, judicial decisions, employment decisions, or public interest disclosures.

Corruption, misconduct and maladministration

Feedback and complaints about corruption, misconduct, and maladministration by any South Australian public officers or authorities should be reported to the Office for Public Integrity.

Making a complaint

What information do you need to include?

To help us assess your complaint, please provide:

  • the name of the business unit or staff member involved, if known
  • a clear description of what happened, including any previous contact you have had with us about the matter
  • any relevant supporting information
  • the outcome you are seeking.

You can make a complaint or provide feedback anonymously. We will review anonymous complaints as far as possible based on the information provided but will not provide you with a response.

If you would like a response, please provide your name, email address or a phone number we can contact you during business hours.

Submit your complaint or feedback

To submit your complaint or feedback, complete the online feedback and complaints form on the SAGOV.AU website.

Alternatively, you can:

  • email DPCStateGovComplaints@sa.gov.au
  • post a letter to
    Department of the Premier and Cabinet
    GPO Box 2343
    Adelaide SA 5001
  • telephone (08) 8226 3500 between 9am and 5pm, Monday to Friday, and ask for the Department of the Premier and Cabinet.

What happens once you've submitted a complaint?

When we receive your complaint, we will:

  • acknowledge receipt and provide a reference number
  • handle your complaint in line with privacy and confidentiality requirements
  • contact you if we need more information or clarification
  • review the matter you have raised
  • advise you of the outcome.

We aim to resolves complaints within 21 business days. If we need more time, we will contact you to explain why and discuss a revised timeframe.

When we have finished our review, we will provide you with a response that explains:

  • what happened and how the outcome was reached
  • why the decision was made
  • what actions have been taken
  • what we’re doing to prevent similar issues in the future
  • how to refer your complaint to Ombudsman SA, if you are not happy with the outcome.

We collect and analyse de-identified complaint data to identify trends, address recurring issues and improve our services. Complaint data and service improvements are reported to the department's executive and included in our annual report.

Do you need help to make a complaint of give feedback?

If you are not sure whether your complaint or feedback relates to DPC, or you would like help preparing your complaint, please contact DPCStateGovComplaints@sa.gov.au

We can help you identify information that may support your complaint and clarify the outcomes you are seeking.

If you have any communication or accessibility needs, please tell us. This includes if you would prefer to speak with a man or a woman, or someone from your community.

Language support

If English is not your preferred language, call the Interpreting and Translating Centre on 1800 280 203 and ask for (08) 8226 3500.

If you are deaf, or have a hearing or speech impairment, please contact us through the National Relay Service: