Performance at a glance
- Strengthen relationships with cross border communities and build the profile of the Cross Border Commissioner role.
- Establish a network of trusted sources to understand local issues and deliver strategic outcomes.
- Develop strategic priorities, establish long term strategic directions and working structures for the Cross Border Commissioner role.
Key Performance Indicators
- Acknowledge of all incoming issues.
- Provide clientele with a decent hearing and attempt a resolution.
- Resolve issues to support cross border outcomes, ensuring open and transparent communication throughout the process.
- Understand trends and emerging issues, proactively engaging and informing government, maintaining positive relationships.
| Key initiative | Performance |
|---|---|
| Source accessible long-term office accommodation office space in Mount Gambier. Recruit an Executive Support Officer to manage the office. | The office of the Cross Border Commissioner was opened at 27 Sturt Street, Mount Gambier on 3 July 2023. An Executive Support Officer was recruited on 17 July 2023 (position vacant at 30 June 2024). |
| Maintain a triage system to track and prioritise work outcomes and create system to access emerging systemic issues. | Key issues were tracked and monitored to assist in identifying cross border matters. |
| Key initiative | Performance |
|---|---|
| Establish and grow trusted relationships with key state government departmental executives. | Engaged across all arms of government to ensure sharing of information and management of key issues. |
| Build connections with other SA Government Commissioners. | Engagement with South Australian Commissioners. |
| Key initiative | Performance |
|---|---|
| Build strong relationship with other Cross Border Commissioners and learn from their successes/failures. | Routine meetings were held with the Cross Border Commissioners of Victoria and New South Wales and relationships have been established across the states. |
| Performance management and development system | Performance |
|---|---|
| Participation in monthly discussions with the relevant Minister. | The Minister and Cross Border Commissioner met regularly to discuss key initiatives for the Office of the Commissioner. |
From 11 April 2024, the Cross Border Commissioner leverages programs supported by DPC which include:
- Injury and Workers Compensation Management
- Wellbeing and Engagement
- Self-Insurer Audit and Verification System (AVS) results
Further information is provided in the DPC Annual Report.
| Workplace injury claims | Current year 2023-24 | Past year 2022-23 | % Change (+ / -) |
|---|---|---|---|
| Total new workplace injury claims | 0 | 0 | 0% |
| Fatalities | 0 | 0 | 0% |
| Seriously injured workers* | 0 | 0 | 0% |
| Significant injuries (where lost time exceeds a working week, expressed as frequency rate per 1000 FTE) | 0 | 0 | 0% |
| Work health and safety regulations | Current year 2023-24 | Past year 2022-23 | % Change (+ / -) |
|---|---|---|---|
| Number of notifiable incidents (Work Health and Safety Act 2012, Part 3) | 0 | 0 | 0% |
| Number of provisional improvement, improvement and prohibition notices (Work Health and Safety Act 2012 Sections 90, 191 and 195) | 0 | 0 | 0% |
| Return to work costs** | Current year 2023-24 | Past year 2022-23 | % Change (+ / -) |
|---|---|---|---|
| Total gross workers compensation expenditure ($) | 0 | 0 | 0% |
| Income support payments – gross ($) | 0 | 0 | 0% |
