Policies and guidelines that support agencies in modernising government services so they are simple, smart, secure and digital.

Digital Service Standard Policy


This policy outlines the South Australian Government’s approach to the adoption of a digital service standard by agencies, to use in the implementation of new or renewed government services.

Digital Service Standard Policy DOCX, 149.55 KB

Digital Service Standard Policy PDF, 276.54 KB

Online Accessibility Policy (beta)

The online accessibility policy aims to ensure that all members of the South Australian community are able to access government information and services online. The policy defines the minimum accessibility requirements for government websites and online services, including website design, content and functionality. Once implemented, the policy will ensure that all government websites and online platforms are accessible to those living with a disability.

Online Accessibility Policy (beta) DOCX, 124.56 KB

Online Accessibility Policy (beta) PDF, 221.28 KB

Video Snapshots Guideline

The purpose of this guideline is to help you create simple and engaging videos.

Video Snapshots Guideline DOCX, 127.9 KB

Video Snapshots Guideline PDF, 399.38 KB

Video Snapshots Guideline Appendix A DOCX, 125.58 KB

Video Snapshots Guideline Appendix A PDF, 350.52 KB

Video Snapshots Guideline Appendix B DOCX, 120.01 KB

Video Snapshots Guideline Appendix B PDF, 303.09 KB

Video Snapshots Guideline Appendix C DOCX, 126.21 KB

Video Snapshots Guideline Appendix C PDF, 363.52 KB

Pilot Project – My Relationship with Digital

ICT and Digital Government recognises the importance of using video to share information. In 2015 the technique was trialled via a project entitled ‘My Relationship with Digital’. The pilot involved interviews with a range of people discussing the ‘lived experience’ of digital technology in their daily lives and demonstrated the effectiveness of the interview and editing process as well the use of a smart phone and microphone.