Service SA is the Government’s central point of contact for citizens and businesses looking to access government related information and services - online, over the phone, or in person.

Upper Spencer Gulf, South Australia.

Customer service centres

ServiceSA manages more than 20 walk-in customer service centres across the state and provides a wide range of online services including motor vehicle registration and licensing via the SA.GOV.AU website.

Engaging and actively listening to our customers is important to us as it provides us with a rich source of information that helps us to improve our services. Read our latest Service SA Performance report card.

Customer satisfaction measurement survey

The South Australian Government is committed to improving customer satisfaction as part of its Modern Public Service policy which identifies the need for agencies to assess customer satisfaction in order to identify opportunities where they can improve their service to the community.

This policy is supported by the Charter of Public Service Guarantee and Ombudsman’s 2016 Complaints Management Framework.

In 2016, Service SA partnered with the New South Wales Office of the Customer Service Commissioner to implement its first Customer Satisfaction Measurement Survey in South Australia.

The survey captures a holistic view of our customer service, and includes baseline scores for whole-of-government customer satisfaction.

South Australia was benchmarked against New South Wales, Victoria, Queensland, Canada and the United Kingdom, through representative population samples.

Read the 2016 survey results.

SA.GOV.AU

The SA.GOV.AU website contains information relating to all departments in one central place, making it easier for the public to find a service or information without needing to know the name of the department that provides it.

SA.GOV.AU provides a single location for citizens to complete a range of online transactions in their dealings with the SA Government.

You can also find many useful directories including health and community services, as well as information on  how to apply for a Seniors Card to paying an SA Water bill online.

To see the full list of services provided by Service SA, or to locate a customer service centre, visit SA.GOV.AU.

Alternatively you can call us on the numbers below, or email us at ServiceSA@sa.gov.au.

Contact

Service SA
General government information:
Phone 13 23 24

Registration and Licensing:
Phone 13 10 84